Appointments
Medical: (888) 628-9633
Dental: (860) 694-3736
Appointment Call Center - All medical appointments are now scheduled through the NMRTC NE Appointment Call Center by calling 888-NAVYMED (628-9633). You may also use the Appointment Call Center to cancel or reschedule appointments or leave a message for your provider. This process offers you a quick and easy way to schedule appointments. It provides you more appointment times to choose from, personalized service from specially trained appointment agents, efficient and streamlined service, and direct contact with clinic personnel when needed.
Emergency & Urgent Care
NMRTU Groton does not provide emergency care. If a true emergency exists (threat to life, limb or sight), call 911 or go to the nearest emergency room. If on base, call 860-694-3333 for emergency medical support. Emergency services do not require advance authorization. However, if you are a TRICARE Prime patient, you or a family member must call the clinic appointment line at 888-628-9633 within 24 hours to notify your primary care provider about your emergency room visit.
Urgent care services are also a covered TRICARE benefit. Active duty service members MUST request advance authorization prior to seeking treatment at an urgent care facility. Urgent care services are medically necessary services required for illness or injury that would not result in further disability or death if not treated immediately but require professional attention and have the potential to develop into such a threat if treatment is delayed longer than 24 hours. Urgent care conditions include, but are not limited to, sprains, sore throat or a rising temperature. In an urgent care situation, call the Navy Medicine Readiness and Training Command New England (NMRTC NE) Appointment Call Center, open during clinic core business hours, at 888-628-9633. If a call is made after regular business hours, in an urgent situation or for professional advice, please call the Nurse Advise Line at 800-874-2273 to speak to a registered nurse. You will be provided with professional advice or a referral to network urgent care or emergency room if appropriate.
Eligibility
Below identifies categories of persons eligible for medical care at NMRTU Groton. When only limited services are available, active-duty personnel are given priority, prior to all other NMRTU Groton Prime beneficiaries.
• All beneficiaries who possess a valid ID card are entitled to the following Ancillary Services: Overseas Screening, Pharmacy, Lab Radiology, Nutrition/Wellness, Immunization, and Audiology/Hearing Conservation (860-694-3870 for an appointment).
• Reservists who were injured during deployment or a drill weekend, must have a Line of Duty initiated by their command before treatment can be established and must be on file with medical records before appointments can be made for treatment.
United States Family Health Plan (USFHP) beneficiaries are not entitled to services at Military Treatment Facilities.
TRICARE
TRICARE is the Defense Health Program designed to allow family members of active-duty personnel and retirees and their family members under the age of 65 to choose a medical plan that fits their family’s needs. TRICARE East Region Managed Care Support Contractor (MCSC) is Humana Military. For more information about TRICARE you can visit the TRICARE website, https://www.tricareonline.com or Humana website, https://www.HumanaMilitary.com or call 1-800-444-5445. TRICARE Prime and Select beneficiaries can go to www.HumanaMilitary.com to enroll and choose a Primary Care Manager. TRICARE Online Secure Messaging can be accessed at https://app.tolsecuremessaging.com/ for secure collaboration and the sharing of information between patients and healthcare teams.
Medical Homeport
Medical Homeport's primary function is to provide care to TRICARE Prime and designated Special Provisions Patient (SPP) beneficiaries. Each enrolled TRICARE Prime beneficiary is assigned to a Primary Care Manager (PCM). In the event that an appointment is not available with the assigned PCM an appointment with another provider can be facilitated.
Nurse walk-in appointments are available for specific medical needs. Pediatric and adult services include: cold symptoms, sore throat, conjunctivitis (pink eye), urinary tract infections, and suture removal. Adult only services include: pregnancy testing and blood pressure checks. Please call the Appointment Line to arrange a visit.
Pharmacy
Dental
The dental clinic is in building 575, next to NMRTU Groton building 449. Routine and specialty dental services are available for active-duty personnel. Overseas Suitability Screening appointments are also available for active-duty family members. Call (860) 694-3736, (860) 694-3738, (860) 694-2870 for an appointment. In the event of a dental emergency after normal business hours, patients may reach the on-call dental staff by contacting the Chief of the Day who can be reached by calling the NMRTU Groton quarter-deck at (860) 694-4123.
Mental Health
Phone: (860) 694-4966 (Outpatient Mental Health)
Phone: (860) 694-4837 (Substance Abuse Rehabilitation Program)
Offers outpatient adult and consultative services to eligible beneficiaries.
Scope of Care: Available psychiatric and psychological outpatient services include diagnostic evaluation, psychological testing, medication management, individual psychotherapy, group therapy, special duty evaluations, Temporary Disability Retirement List (TDRL) evaluations, Department of Defense Central Adjudication Facility (DODCAF) evaluations and fitness for duty evaluations.
Substance Abuse Rehabilitation Program (SARP) provides screening, the Prime for Life Early Intervention Education Program, Level I (Outpatient) Substance Abuse Treatment, Pre-care and After-care services.
Programs also include facilitation of command outreach, General Military Training and referral assistance.
Audiology
Phone: (860) 694-3870
Case Management
Coordinates care for patients with multiple, complex or catastrophic conditions. This includes deployment help for military personnel and their families.
(860) 694-4026
(860) 694-2388
(860) 694-1469
Chiropractic
Appointments are available for active duty members only on Mon/Wed/Fri.
Phone: (860) 694-4893 – call to schedule an appointment.
Exceptional Family Member Program (EFMP)
Serves active duty families with special health and education needs.
Phone: (860) 694-4918.
Health Promotions / Wellness
Offers individual and group classes, including: tobacco cessation, weight management, health fitness, diabetes education and nutrition. Please stop by, call, or make an appointment.
Phone: (860) 694-1471.
Immunizations
Patients seen on Walk-in basis.
Phone: (860) 694-4811
Laboratory
Phone: (860) 694-2426. All Lab samples are collected on a walk-in basis—no appointment required. Results are released to the ordering provider, but patients may also review them via the TRICARE online health portal.
Medical Records
Phone: (860) 694-4812 – No appointments – Call with Inquiry or Walk-in.
Occupational Health
Phone: (860) 694-2493
Optometry
Phone: (860) 694- 4861- call to schedule an appointment.
Appointments for readiness/routine eye exams are available for active duty members only, but retired members may order one pair of glasses per year when presenting to clinic with a valid spectacle prescription. Single-vision and bifocal lenses are available; progressive lenses (“no-line bifocals”) and transitions lenses (which become tinted in sunlight) are not available. Contact lenses fittings are available to members on the Mission Essential Contact Lens Program as designated in writing by their Commanding Officer; these are typically Navy Divers and periscope operators for whom glare or fogging issues with glasses may affect job performance.
Overseas / Suitability Screening
Required for active duty (and accompanying family members) with orders to an operational platform or isolated duty. This process should begin as soon as you receive orders.
Phone: (860) 694 2437
(860) 694-7530
(860) 694-1129
Periodic Health Assessment (PHA) / Pre- and Post-Deployment
Phone: (860) 694- 2033
Physical Therapy
Phone: (860) 694-4974
Appointments are available for active duty members only on referral from a medical provider. Additionally, the Physical Therapy clinic offers weekly Wellness Seminars on topics such as Shoulders, Back, Knees, and Feet; these also require referral from a provider.
Preventive Medicine / Environmental Health
Phone: (860) 694-4190
(860) 694-1247
(860) 694-2414
Radiology
X-Ray, Ultrasound, and Bone Density imaging services are currently available to all categories of beneficiaries: active duty, dependents, and retirees. All images require order from a referring provider. Patients with orders from outside providers are advised to bring a hard-copy of that order. X-Rays and Bone Density are completed on a walk-in basis. Ultrasounds require appointments and are available Mon/Wed/Fri; call (860) 694-4873 to schedule, though walk-ins with orders from either in-house or outside providers will be accepted at the discretion of the technician. All members are advised that images completed at other duty stations are NOT available for review/printing at this clinic.
Undersea Medicine – Sick Call
Phone: (860) 694-3743 – Active Duty Only
Walk-In Contraceptive Services
A same day walk-in service providing immediate contraceptive access, STD testing, sexual health & family planning education, and PrEP to optimize warrior readiness. Open to all Active duty and eligible beneficiaries on a space available basis on Tuesdays from 1:00 p.m. to 3:30 p.m at the NMRTU Groton MHP clinic. **This is a first-come, first-served clinic for beneficiaries ages 16 and older**
Services available include:
- Contraceptive Counseling
- Birth Control Pills
- Intrauterine Device (IUD) Insertions and Removals
- Birth Control Patch, Ring, or Depo-Provera
- NEXPLANON® Insertions and Removals
- Emergency Contraception (ParaGard® Copper IUD, ella®, and Plan B One-Step®)
- PrEP (pre-exposure prophylaxis to prevent HIV)
- Sexual transmitted Infections(STI) (formerly known as Sexually Transmitted Disease (STD)) testing
- Sexual Health Counseling
- Family Planning
Customer Relations
Mental (Behavioral) Health
Everyone reacts to stress and traumatic experiences differently. While some have reactions that can be seen as normal responses to life events, others may experience signs or symptoms of more serious conditions.
Mental health and substance misuse conditions can affect anyone; you are not alone. The Military Health System has many resources available to help those who need it.
If you or someone you know needs support now, call or text 988 or chat at 988Lifeline.org. 988 connects you with a trained crisis counselor who can help.
Targeted Care
Our mental (behavioral) health clinic offers targeted care. Targeted care helps us give you the right mental health support for your specific needs, whether it’s an individual appointment, group therapy or non-clinical support.
How it Works
Targeted care synchronizes and expands the resources we have to address your specific needs. The process begins with a preliminary assessment.
You’ll meet with a technician who will:
- Listen to your concerns.
- Assess your needs.
- Match you to the best resource.
Options may include an appointment with:
- A primary or specialty care consultant.
- Military and family life counselors.
- A chaplain.
You don’t need a referral, and you won’t be turned away or denied specialty care. Learn more about
Targeted Care.
Our Services
- Outpatient individual therapy
- Group therapy options
- Psychiatric medication management
- Outpatient Behavioral Health Services
Substance Use Disorder Services:
Our facility offers the following substance misuse services for active duty service members:
- Alcohol and drug use disorder evaluation and treatment
- Prime for Life (substance use disorder prevention)
To access care, please request a referral through your Primary Care Provider.
Naval Submarine Base New London provides other options for mental health resources that are particularly beneficial for those is need:
What TRICARE Covers
TRICARE covers medically and psychologically necessary mental health and substance use care. This includes both inpatient and outpatient care.
Getting Mental Health Care
See a Complete List of Covered Services